Shipping policy
At NhassFes, we strive to provide you with a seamless shopping experience, including fast and reliable shipping services. Please review our shipping policies below:
1. Shipping Methods:
We offer the following shipping methods:
- Domestic Delivery: Estimated delivery within 2 to 3 business days.
- International Shipping: Delivery times vary depending on the destination, with an estimated delivery of 2 to 7 business days.
Deliveries are made Monday through Friday, between 10 AM and 6 PM.
The order processing time before shipping is 2 to 3 business days from the date of payment confirmation.
2. Shipping Fees:
At NhassFes, we aim to provide the best possible service to our valued customers worldwide.
Shop with confidence knowing that domestic shipping fees in Morocco start from 50 MAD.
For destinations not included in our list of free shipping locations, such as Bahrain, Belgium, Canada, Germany, Greece, Hong Kong SAR, Italy, Kuwait, Netherlands, Oman, Portugal, Qatar, Saudi Arabia, Spain, Switzerland, UAE, UK, USA, and France, shipping fees will apply.
These fees will be clearly displayed at the checkout stage of your purchase, allowing you to review and confirm the total cost before completing your order.
Shipping fees are calculated based on the weight of your order and the shipping method chosen.
We are committed to transparency and providing you with all the information you need to make informed decisions about your shopping experience with us.
If you have any questions or concerns regarding shipping fees to your specific location, feel free to contact our customer service team for assistance.
3. Processing Time:
Orders are generally processed and shipped within 1 to 2 business days after payment confirmation, Monday to Friday, excluding Moroccan public holidays.
Please note that processing times may vary during peak periods or promotional events.
4. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
5. International Shipping:
For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping fees.
6. Shipping Restrictions:
Our shipping services extend to a wide variety of destinations, allowing customers around the world to enjoy our products.
We proudly ship to Morocco, Bahrain, Belgium, Canada, Germany, Greece, Hong Kong SAR, Italy, Kuwait, Netherlands, Oman, Portugal, Qatar, Saudi Arabia, Spain, Switzerland, UAE, UK, USA, and France.
1. Shipping Methods:
We offer the following shipping methods:
- Domestic Delivery: Estimated delivery within 2 to 3 business days.
- International Shipping: Delivery times vary depending on the destination, with an estimated delivery of 2 to 7 business days.
Deliveries are made Monday through Friday, between 10 AM and 6 PM.
The order processing time before shipping is 2 to 3 business days from the date of payment confirmation.
2. Shipping Fees:
At NhassFes, we aim to provide the best possible service to our valued customers worldwide.
Shop with confidence knowing that domestic shipping fees in Morocco start from 50 MAD.
For destinations not included in our list of free shipping locations, such as Bahrain, Belgium, Canada, Germany, Greece, Hong Kong SAR, Italy, Kuwait, Netherlands, Oman, Portugal, Qatar, Saudi Arabia, Spain, Switzerland, UAE, UK, USA, and France, shipping fees will apply.
These fees will be clearly displayed at the checkout stage of your purchase, allowing you to review and confirm the total cost before completing your order.
Shipping fees are calculated based on the weight of your order and the shipping method chosen.
We are committed to transparency and providing you with all the information you need to make informed decisions about your shopping experience with us.
If you have any questions or concerns regarding shipping fees to your specific location, feel free to contact our customer service team for assistance.
3. Processing Time:
Orders are generally processed and shipped within 1 to 2 business days after payment confirmation, Monday to Friday, excluding Moroccan public holidays.
Please note that processing times may vary during peak periods or promotional events.
4. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery.
5. International Shipping:
For international orders, please note that customs duties, taxes, and fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the item price or shipping fees.
6. Shipping Restrictions:
Our shipping services extend to a wide variety of destinations, allowing customers around the world to enjoy our products.
We proudly ship to Morocco, Bahrain, Belgium, Canada, Germany, Greece, Hong Kong SAR, Italy, Kuwait, Netherlands, Oman, Portugal, Qatar, Saudi Arabia, Spain, Switzerland, UAE, UK, USA, and France.
Ce que vous achetez va
bien au-delà de l'objet
Artisans de la médina de Fès depuis des générations — chaque pièce en cuivre ou en laiton porte l'empreinte d'une main, d'un feu, d'un savoir transmis de maâlem en maâlem.
01
Chaleur homogène
Le cuivre conduit la chaleur 5× plus vite que l'acier inoxydable — cuisson précise, jamais de points brûlés.
02
Cuisson saine
Intérieur étamé à l'étain pur — sans PTFE, sans PFOA, sans revêtement chimique d'aucune sorte.
03
Durabilité réelle
Les ustensiles en cuivre se transmettent de génération en génération. Zéro obsolescence programmée.
04
Pièce de caractère
Chaque ustensile est visuellement unique — reflets cuivrés et traces de marteau en font un objet vivant, jamais deux fois identique.
05
Référence B2B hôtellerie
Adopté par des riads, restaurants gastronomiques et hôtels boutique pour le service en cuivre en salle — devis volume disponible.
06
Cadeau qui marque
Chaque pièce arrive emballée avec soin dans la housse NhassFes — idéale pour les cadeaux mariage, inauguration, corporate haut de gamme.
01
Lumière vivante
Le laiton martelé diffuse une lumière dorée et chaleureuse impossible à reproduire industriellement — chaque reflet est unique.
02
Architecture intérieure
Un luminaire NHASS FES ne décore pas un espace — il le structure et l'âme. Présence forte, silhouette inimitable.
03
Patine qui embellit
Contrairement aux matières industrielles, le laiton se bonifie avec le temps — la patine naturelle ajoute de la profondeur et de la valeur.
04
Tradition des nhassine
Nos chaudronniers de Fès cisèlent et assemblent chaque pièce à la main, selon les techniques transmises depuis la médina mérinide.
05
Référence hôtellerie & design
Installé dans des riads, boutique-hôtels et restaurants de renom — nos luminaires s'intègrent dans tout projet d'architecture intérieure authentique.
06
Sur mesure possible
Dimensions, finitions, motifs ciselés — chaque luminaire peut être conçu sur commande pour s'adapter à votre espace et votre identité.
01
Médina de Fès
Toutes nos pièces naissent dans les ateliers de la médina de Fès — classée UNESCO — berceau de l'artisanat marocain du métal depuis le XIIe siècle.
02
El Itqan — La perfection du geste
Nos maâlems consacrent des heures à chaque pièce — aucune machine ne peut reproduire la précision et l'âme d'un geste maîtrisé.
03
Livraison internationale
Maroc, Europe, Canada, Moyen-Orient — chaque pièce est emballée individuellement dans la housse NhassFes et expédiée avec soin.
04
Offres B2B dédiées
Riads, hôtels, restaurants, boutiques cadeaux — tarifs volume, gravure personnalisée et accompagnement projet sur demande.
05
100% martelé à la main
Pas de moule, pas de série. Chaque coup de marteau est intentionnel — c'est ce qui donne à chaque pièce son caractère propre et vivant.
06
Matière éthique & durable
Cuivre et laiton sont 100% recyclables — nos pièces ne finissent pas en décharge. Elles se transmettent, se reforgent, se vivent.
XIIe
Siècle de tradition
Fès médina
Fès médina
100%
Martelé à la main
par nos maâlems
par nos maâlems
2
Univers · Cuivre
& Laiton
& Laiton
∞
Durée de vie
transmissible
transmissible
